Returns & Exchanges

We want you to love your Pooky pieces, which is why we offer a straightforward 30-day return policy for a full refund if your new lighting isn't the perfect fit for your home. Please ensure all items are returned in their original packaging and in a resalable condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Carefully repackage your items in their original boxes, including all padding and components, to ensure they arrive back at our warehouse safely.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 10 business days.